Disappointing Stay at Boracay Courtyard
Boracay Courtyard's official website proudly boasts:
"Opened only in October 2003, the Boracay Courtyard Beach Resort is the Boracay destination of choice of travel agencies because it offers the best alternative for the budget-conscious vacationer. It is centrally located at Station 2—within a minute’s walk to the beach or to the talipapa (wet market).
Barkada (groups of friends) and family packages that can accommodate up to four (4) persons in a room are available.
Boracay Courtyard also offers special package rates for seminar and convention participants."
Boracay Courtyard's sign showing contact numbers and details and that of Sunset Beach Resort, probably by the same owner/managementHerewith is Tutubi's disappointing experience with Boracay Courtyard that may serve as warning for you to stay away or risk experiencing the same lousy service he got from the cheap boracay resort:
Comments and feedback on Boracay Courtyard:
Inquiries at the resort, handled by the same people, same telephone number as La Carmela de Boracay needed to be called, using precious mobile phone calls, twice after inquiries sent via the published email address were not answered and text messages got no replies.
Payment had to be done via a bank deposit to La Carmela's bank account at Allied Bank consisting 50% of all charges as advanced payment with the remaining balance to be paid a few days before check-in time. Fax of bank deposit slip and emailed to La Carmela to be handled by their account officer, who Tutubi will call B, were not answered nor acknowledged. Another mobile phone call to La Carmela at 8pm got an answer that Tutubi had to call again the following morning since reservation was closed for the night. Another call was made and was able to speak with B who informed Tutubi he'll check the payment.
The remaining balance of the reservation was deposited at Allied Bank with the deposit slip faxed and emailed again to La Carmela's email address. As expected, no receipt confirmation nor acknowledgment was received. Tutubi just decided not to call again so as not to waste mobile air time and instead bring the original deposit slip to Boracay just to be sure.
Round-trip transfers: Use of same van and boat as La Carmela's guests with courteous staff assistants (just one of the few pluses of this resort against many negative "pogi points")
Rooms: the semi-deluxe rooms have 2 double beds that can accommodate 4 persons, with a cost of P2,200/night, cost per head is just P550/pax. They change beddings, pillows, towels every other day.
TV and Cable: a 21' color TV requires refundable deposit if you want the remote control. Cable TV, though not high on Tutubi's list, TV is useable for only a few channels-- snowy pictures save for a few.
Food: breakfast, served at La Carmela de Boracay, was bland and nothing to be desired that even most "Jollijeeps" in Makati can whip up more delectable dishes. Recommend eating someplace else like the nearby turo-turo for affordable breakfast meals or at Talipapa to save on costs.
Bathroom/CR/Toilet: The biggest disappointment-- dirty toilet/shower room, with molds clearly visible on the edges of the supposedly white tiles. Even the sink's underside reeks of molds indicating the place is not scrubbed of the biological co-inhabitants of the bathroom. (Tutubi didn't take many pictures of the place for it's just a waste of memory space and didn't want to be reminded of his stay there.)
On check-out, the final payment made needed to be confirmed again with B and with Allied Bank that caused unnecessary delay, as if he did not do his job of confirming the deposit a few days before Tutubi checked in.
Tutubi had a blast in Boracay all in all except for his disappointing stay at a cheap Boracay resort called Boracay Courtyard. If you're thinking of checking the place out, Tutubi only has these words for you: you've been warned!
The owner of La Carmela de Boracay should really do something about their budget resort's pathetic service.
Related Post:
Boracay on a Budget Guide
Labels: Accommodations, Boracay, Boracay Resorts, Hotels and Resorts
posted by backpacking philippines @ 10:46 PM,
16 Comments:
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At Jul 4, 2008 4:15:00 AM,
vlado&toni said...
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oh what a disappointment!! i'm glad you enjoyed your stay nevertheless. i remembered one time we went to boracay, a decade ago i think and we book a cottage for 300 pesos (beach front)!!! imagine for 3 people and we were so happy with the service. my canadian friend can't believe how cheap and good it was at all. well those days are gone.
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At Jul 4, 2008 11:24:00 AM,
the donG said...
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thanks to this. very good feedback. i hope that you were able to talk to the management or best yet its owner on this. kakahiya kasi pag nangyari din sa iba.
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At Jul 4, 2008 3:22:00 PM,
carlotta1924 said...
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next time you go to boracay maybe you can check out el centro beach resort (i bet it's near boracay courtyard). the accommodations are great. can't remember much about the rates though but it was worth it for 7 people who stayed for 3d/2n in a large airconditioned room with spacious beds. plus welcome drinks and free breakfast. :D
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At Jul 6, 2008 11:26:00 AM,
tutubi philippines said...
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vlado and toni, gone were the days.it'sgood you saw boracay that early. i should've been there in '95 when a friend from Kalibo invited me
the dong, management should be proactive here since it's their line of business.
carlotta, good tip.will check it out. won't be back in bora in the near future...if it's free then I'll go :P -
At Jul 7, 2008 3:23:00 PM,
ellen said...
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Haven't been to Bora all my life. But just in case I do (maybe in not so distant future), I'll keep in mind what you've just written here. Thanks for the warning! :)
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At Jul 15, 2008 12:25:00 PM,
dodong flores said...
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Oh!
...and Boracay Courtyard management should read this write up... -
At Jul 21, 2008 3:55:00 PM,
pieterbie said...
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Thanks for the warning!
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At Nov 11, 2008 12:40:00 AM,
said...
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Whatd**** I experienced the same ill-response from them...I guess I've sent over 5x for text messages and emails..plus the fact that I had to call them a number of times without any answer at all...I've been successful once when I used the landline to call them directly in Boracay..I was planning on booking the accommodation with them...thanks to this blog...There are actually a lot of very nice and affordable resorts out there..you just need to do your research, and be armed with your deadly charm to get discounts! hehehe :-)
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At Jan 25, 2009 9:26:00 AM,
said...
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thanks for the feedback. i'm bout to book accommodation there. but now,i have a second thought... thanks it really helps.
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At May 18, 2009 4:34:00 PM,
barok said...
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nyerks... i was suppose to change my booking from la carmela to boracay courtyard, buti na lang i got to read your review... thanks!
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At Apr 20, 2010 10:34:00 PM,
said...
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i also wanted to stay in bora courtyard. but they were not answering any of my calls & messages too. good thing you shared this experience to us. thanks a lot. :>
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At Jul 11, 2010 1:28:00 AM,
edelweiza said...
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hi tutubi! we're going to boracay this october for my birthday. we're thinking about staying at this hotel because of its cheap accommodations but your review makes me think otherwise. i have to check first if they have improved already. :(
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At Jul 11, 2010 7:27:00 PM,
backpacking philippines said...
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edelweiza, go ahead, stay there, and post a comment here. I said you've been warned hehe
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At Mar 1, 2011 3:58:00 PM,
Margarita Royale said...
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I must agree their service is very pathetic. I was coordinating with Brendo Rentillo from reservation that boy should not be a front liner given his customer service skills. Very poor and disappointing.
I made a reservation for July 29-31 stay for this year (2011). We had a lot of correspondence because he never gave me concise answer for every queries I've made and I have to probe more in order for me to get answers plus the fact that it took them sometimes before they responded to my online reservation through their website.
He first email me Feb 25 and I gave him a specific date of our stay. He required me to make a deposit of 50% from the total billing to be made on or before March 4 otherwise it will be cancelled. I asked Brendo if I could extend it to March 15 since I am currently on vacation and will be back within that week and that's the only time I could accommodate such transactions but he refused to grant my request by saying " We would like to inform that we cannot hold the booking reservation on that long period of time. lapsed on given option date, reservation is automatically canceled / released"
My god! may malaking deperensya b kung march 4 at march 15 e july p nmn ang stay namin plus low season yun para isecure nya agad.
Sobrang disappointing sila. Ang tagal na nila mag response via text, email etc. tapos gusto nila mabilis ang pag dedeposit. Sobra to! eto n yta pinaka worst na resort na naencounter ko. Grabe! -
At May 10, 2011 7:01:00 PM,
said...
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Is La Carmela a better hotel than Boracay Courtyard or is it the same?
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At May 11, 2011 9:32:00 AM,
backpacking philippines said...
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anonymous, same owner i don't know about the service if they improved or got worse. same bland free breakfast food at la carmela de boracay resort too :(
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